Tuesday, April 26, 2005

Dan Ryan

April 16, 2005
Customers expecting too much
Ever wonder whether wireless carriers were serious about competing with landline service? Verizon Wireless isn't.
Ivan Seidenberg, interviewed in today's San Francisco Chronicle, thinks consumers complain about wireless service because they have unrealistic expectations. "Why in the world would you think your (cell) phone would work in your house? The customer has come to expect so much. They want it to work in the elevator; they want it to work in the basement."
Something to remember next time the Bells' landline divisions complain to regulators about the competition from wireless.
Dan Ryan


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9:23 AM  

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